How and Where to Get Help
When you get stuck or confused, the most important thing to remember is that help is ALWAYS available. The second most important thing is where to find it!
The first place to go with quick questions is the Knowledge Base, which is full of questions straight from students who came before you. You can find articles that cover topics directly related to the material you're working on or tools you're using. This is a great first place to check when you have a question because it’s the fastest!
Throughout your classes, you’ll notice some lessons marked with a blue Feedback Challenge button. These challenges test your knowledge of the concepts you’ve learned and give you an opportunity to request feedback from your instructor.
Need help on an assignment? Have questions about a lesson? Using a free tool called Zoom, you can sign up for a live, 30-minute group video call with your instructor and classmates!
Don't forget about your Student Community! Your fellow students often have tips and tricks to help you on your way, or you may find others asking (and answering) the same questions you have. Participating regularly in the community with both questions and answers benefits everyone!
Sometimes you just need to send us a personal note or ask a private question. We get it! Once you've made sure your question hasn't already been answered in the Knowledge Base or Student Community, send us an email to firstname.lastname@example.org with your question, the lesson you're working on, and what you expected to happen. We'll get back to you as soon as we can!